FAQs + shipping
FREQUENTLY ASKED QUESTIONS:
We receive very regularly questions from our visitors, here is the list of the most frequent questions:
1. Do you ship abroad?
Yes, we offer worldwide shipping.
2. My package has not arrived, is this normal?
Due to the high demand on our products, the delivery time is estimed between 2 to 5 weeks maximum, although it's generally much faster. To track your order, you need to visit our courier's website. Click HERE to track your order.
7. How do I contact you?
3. Why is delivery so long?
Our goods are located abroad, which allows us to offer you the items at very competitive, and discounted rates.
4. Items are missing from my original order, why?
We have many suppliers, and each one takes care of a specific product. When ordering more than 1 product they will all arrive in different packages, and at different times (some will be faster, others slower). If you order more than 1 of the same product, then it will be in the same package.
5. My item is damaged, can I get a refund?
If the item arrives broken, please send it back and we will issue a refund.
6. I am not satisfied with my order, can I be reimbursed?
A: Please contact us within 15 days from receiving the product if you are not satisfied. All you will need to do is return the item, and we will issue a refund. The cost to return the product is at your own expense.
Our support team is more than happy to assist you with any questions you may have. Please email us at: firstname.lastname@example.org (Response in 24h in 99% of cases)